Call Center Outsourcing Can Reduce Customer Support Costs
What is a Call Center?
Help Desk Terms
Outsourcing
IT Outsourcing
Helpdesk
Help Desk Software
Computer Help Desk
Offshore Help Desk
Onshore Help Desk
Internet
Related Terms
for Help Desk
Internet Help Desk
Web Help Desk
Web Based Help Desk
Live Chat
Online Chat
Call Center Related Terms
Call Center
Call Center Outsourcing
Inbound Call Center
Outbound Call Center
Offshore Call Center
Onshore Call Center
A call center is a business area in an organization or an outsourced facility that uses high technology techniques to perform high volume call-handling services.
What is Outsourcing?
Outsourcing is a mechanism by which a business contracts with an external provider to manage or maintain specific non-core business areas.
What is Call Center Outsourcing?
A business contracts with an external provider to perform high volume call-handling services that can include:
- Customer support
- Operator and/or directory assistance services
- Multilingual services
- Credit related services
- Inbound and/or outbound telemarketing
- Fulfillment services
- Return Material Authorization (RMA) services
- Reservation services
EDO provides Call Center Outsourcing services that include:
- Computer help desk support
- Fulfillment services
- RMA support
- Multilingual services
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