Outbound Call Center Services

Outbound Call Centers Provide Telemarketing Services.

What is an Outbound Call Center?

An outbound call center is a unit in a business or an outsourced provider facility that uses sophisticated communications technology to perform high volume communication handling services for outgoing:

• Phone calls
• e-Mail
• FAX
• Voice over IP (VoIP) communications
• Live Internet chat

Outbound call centers are normally involved with telemarketing services.

Outbound call centers use high technology telecommunications systems that includes:

• Private Branch Exchange (PBX): A computerized telephone switchboard with an expanded range of voice and data services.
• Interactive Voice Response (IVR): Refers to an automated call handling systems where the caller interacts with a computer controller voice signal. .
• Internet Protocol (IP) telephony, Voice over the Internet (VOI), or Voice over IP (VoIP): Is a system that uses an Internet connection to pass voice data using IP instead of using a standard public switched telephone network.
• Automatic Speech Recognition (ASR): Uses equipment that enables a caller to speak an option instead of using the telephone keypad to select options.

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