Computer Help Desks Provide Technical Support
for Computer Products
What is a Computer Help Desk
Help Desk Terms
Outsourcing
IT Outsourcing
Helpdesk
Help Desk Software
Computer Help Desk
Offshore Help Desk
Onshore Help Desk
Internet
Related Terms
for Help Desk
Internet Help Desk
Web Help Desk
Web Based Help Desk
Live Chat
Online Chat
Call Center Related Terms
Call Center
Call Center Outsourcing
Inbound Call Center
Outbound Call Center
Offshore Call Center
Onshore Call Center
A Computer Help Desk is a call center that is set up to collect and respond to support requests about computer product installation, usage, and/or problems. Support requests are usually submitted and responded too using some type of electronic communications medium:
- Phone
- FAX
- Online Bulletin board (BBS)
- Online live Web based chat
A Computer Help Desk can be an internal unit within an organization's Information Technology (IT) Department or it can be outsourced to a Help Desk Services Provider.