Helpdesk Outsourcing and Technical Support Services

EDO is a Helpdesk Provider

Note: The search terms helpdesk and help desk are often used on the internet to search for information on help desk related topics. The terms "help desk" and "helpdesk" are not interchangeable when searching the Internet. The two search terms usually find different but similar content. If you use the term helpdesk and do not find the information you need try the help desk search term.

EDO's www.compusupport.com Web site predominantly uses the term help desk. No matter what your wording preference, EDO provides computer technical support via our call center.

What is a Computer Helpdesk

A Computer Helpdesk is a call center that is set up to collect and respond to support requests about computer product installation, usage, and/or problems. Support requests are usually submitted and responded too using some type of electronic communications medium:

• Phone
• e-Mail
• FAX
• Online Bulletin board (BBS)
• Online live Web based chat

A Computer Helpdesk can be an internal unit within an organization's Information Technology (IT) Department or it can be outsourced to a Helpdesk Services Provider.

What is Outsourcing?

Outsourcing is a mechanism by which an organization contracts with external suppliers to manage or maintain specific non-core business areas.

An outsourcing initiative that is organized, implemented, monitored, and updated properly can be a flexible and empowering business tool.

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