EDO has provided Computer Call Center and
Technical Support Solutions for over 15 Years
Are you searching for a way to resolve your organization’s computer support problems?
EDO can provide you with the computer support you need:
- The freedom to focus on your core business objectives.
- Give your employees and/or customers a professional computer support experience.
EDO is a ISO 9001:2000 registered firm. We utilize approved processes and procedures that we have developed for all aspects of our help desk operation to ensure consistent quality and efficient trouble resolution. Our computer support call center handles everything from operating custom and popular desktop applications to troubleshooting complex computer software and hardware problems.
We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular support requirements. Support requests (calls, e-Mail, Fax, and live Internet chat) are reviewed and randomly monitored by Quality Assurance (QA) and account managers to ensure compliance with Service Level Agreements and search for ways to improve our help desk services.
It is critical that organizations use quality cost-effective support services to assist their staff, customers, agents, partners, and consultants. Many organizations do not have the management, personnel, facilities, or capital resources to provide internal help desk services properly. Consequently, providing quality technical support can quickly become a budgeting headache and a business nightmare. EDO provides a means to:
- Improve your customer service
- Lower your technical support costs by up to 40%
- Improve your business image
- Reduce your management headaches
Technical Support Resources
Related Web Sites
EDO's TSO Business Unit divided its Web presence into 4 (four) sites to help our visitors find the information they needed quickly.
Navigate to our Related Sites via the drop-down menu above or use our Related Sites page.
EDO Corporation Main Site
The EDO Corporate site has information on all thirteen EDO Corporation Business Units, Investor Information, core corporate capabilities, and EDO business news.
EDO TSO Sites
EDO TSO is a Business Unit of EDO Corporation.
The current site you are visiting, CompuSupport provides information on our Help Desk, OEM, software publisher, wireless support, and computer testing services.
The EDO TSO Electronic Warfare (EW) site has information on our EW, flight test, special test equipment, flight and laboratory instrumentation, and simulator products, services, and capabilities.
Our Information Technology (IT) site has information on IT consulting, rugged laptop and notebook computers, in-car video systems, software programming, Information Management (IM), documentation, and GSA Schedule products and services.
The EDO TSO Engineering and Technical Support, has information on our engineering design, manufacturing, systems integration, testing, and prototyping capabilities and the technical support services we offer.
EDO can supply your organization with the onshore resources needed to provide quality cost-effective support. We offer a complete line of traditional call center and newer Internet eServices.
- Toll-free telephone
- FAX
- Live Internet text chat
- Remote control
- 24 hours / day X 7 days/week X 365 days/year
- After-hours and Overflow
- Commercial computer hardware
- Commercial desktop software
- Vertical or Custom application support
- Bilingual (English/Spanish) support
Businesses Supported
Our services are customizable to support an array of industries that encompass almost every type of business or government agency.
Discover how EDO can provide the computer support you need at a price you can afford.
| Top |