Internet Live Chat

Live Chat is Used for Internet Communications

What is a Live Chat?

Live chat is usually provided by an Application Service Provider (ASP). Live chat in a Web communications application can be integrated into almost any type of Web site and can be used to:

• Chat with visitors to answer pre-sales questions and to assist visitors in their purchase decision.
• Monitor visitors to know how many visitors you have at any instance and where each visitor is at on your web site
• Initiate chats with visitors to drive more sales and leads from your web site.
• Support customer by answering questions regarding product installation, operation, troubleshooting, and repair.

A Live Chat session is usually initiated by a visitor/customer clicking an interactive chat button located on a Web page. Clicking the button causes a chat dialog box to be displayed in the visitor’s browser. The visitor uses the chat dialog box to communicate with a site’s sales or support person by typing in questions and waiting for a reply.

Live chat can be integrated into an Internet Help Desk to support customers. Support costs can be reduced by incorporating Live Chat into a Web based help desk because:

• Help desk phone costs are reduced.
• One person can usually handle multiple support calls simultaneously.
• A support representative can send canned step-by-step instructions that will resolve problems quickly.
• A Web page that answers the question can be pushed to visitors rapidly.

EDO's Help Desk services include Live Chat.

Note: Live Chat and Online Chat normally have the same meaning but the two terms will cause search engines to display different search results.

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