Web Online Chat

Online Chat is Used for Web Communications

What is Online Chat?

Online chat services are usually provided by an Application Service Provider (ASP). Online chat can be integrated into almost any type of Web site and can be used to:

• Chat with visitors to answer pre-sales questions and to assist visitors in their purchase decision.
• Monitor visitors to know how many visitors you have at any instance and where each visitor is at on your web site
• Initiate chats with visitors to drive more sales and leads from your web site.
• Support customer by answering questions regarding product installation, operation, troubleshooting, and repair.

An Online Chat session is usually initiated by a visitor/customer clicking an interactive chat button located on a Web page. Clicking the button causes a chat dialog box to be displayed in the visitor’s browser. The visitor uses the chat dialog box to communicate with a site’s sales or support person by typing in questions and waiting for a reply.

Online chat can be integrated into an Web Help Desk to support customers. Support costs can be reduced by incorporating Live Chat into a Web based help desk because:

• Help desk phone costs are reduced
• One person can handle multiple support calls simultaneously
• A support representative can send canned step-by-step instructions that will resolve problems quickly.
• A Web page that answers the question can be pushed to visitors rapidly.

EDOHelp Desk services include Online Chat.

Note: Online Chat and Live Chat normally have the same meaning but the two terms will cause search engines to display different search results.

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