A Web Based Help Desk Provides
Online
Technical Support
What is a Web Based Help Desk?
Help Desk Terms
Outsourcing
IT Outsourcing
Helpdesk
Help Desk Software
Computer Help Desk
Offshore Help Desk
Onshore Help Desk
Internet
Related Terms
for Help Desk
Internet Help Desk
Web Help Desk
Web Based Help Desk
Live Chat
Online Chat
Call Center Related Terms
Call Center
Call Center Outsourcing
Inbound Call Center
Outbound Call Center
Offshore Call Center
Onshore Call Center
A Web based help desk refers to a help desk that operates over the Web/Internet. This type of help desk normally uses a Web browser interface to log, track and resolve problems.
Some methods customers use to request help are:
- Submitting a request for help via an online form
- Using live Internet text chat to explain the problem
- e-Mailing a request for help
- Using Voice over IP (VoIP) to talk to a help desk technician
Web support could be provided to customers by:
- Using a browser to:
- Supply links to applicable information and downloads
- Perform self-help - searching a knowledge base
- View Frequently Asked Questions (FAQ)
- Linking to a section of an online manual that explains the installation, operating, troubleshooting, or repair process
- e-Mail providing:
- Step-by-step installation, troubleshooting, operating, or repair procedure
- Links to applicable information and downloads
- Explaining troubleshooting or repair procedure via live Internet text chat
- Providing instructions via VoIP
Note: The search terms Web Based Help Desk, Web Help Desk, and Internet Help Desk have the same meaning but will show you different Web search results.
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