EDO Provides
Wireless/Wi-Fi Vendors
With Help Desk Services
Wireless Vendors Lower Your Customer Support Costs
You are a wireless community leader that is fueling the tremendous wireless growth with an ever-growing list of wireless products and software. Your market is growing but your profit margin is decreasing. Why?
- Overhead expenses continually climb in all areas and you struggle daily to reduce these costs while remaining competitive in price and improving product quality.
- Some core controllable expenses are processes in manufacturing, supply chain, and wages.
- Wage costs related to your product support can be a growing liability. As your sales and product lines grow, so does your customer support costs.
- EDO offers competitive customer support solutions that will help you realize a better ROI while improving customer service and enhancing your branding.
EDO started offering technical support to wireless manufacturers in 1998. Today we provide key wireless vendors with a variety of services:
- Tier 1, tier 2, and tier 3 Help Desk support
- Call escalation
- RMA, warehouse, and fulfillment services
- Toll-Free phone support for your customers and designated representatives
- Flexible hours
- 7 X 24 X 365
- Overflow and after hours
- Weekends and holidays
- Help desk support via telephone, e-mail, and fax
- Interactive Internet eSupport
- Hardware and software testing
- Customized Help Desk, staffed by a designated team that is specially trained to support your customers
- Development of FAQ's and knowledge bases
- Detailed support activity reports based on your requirements
- Dynamic support customization and improvement based on your changing needs
Wireless Vendor Support Advantages
EDO offers wireless vendors:
- Customer support without the headaches or capital expense of developing, staffing, and maintaining an internal help desk.
- Guarantees that the wireless vendors rights will be observed.
- A dedicated management single point of contact.
- Reduced customer support costs.
- Improved customer satisfaction.
Our Help Desk services enable wireless vendors to:
- Expand the complexity and breadth of their support operations.
- Focus on core business objectives.
- Selectively outsource support calls based on business requirements, customer needs, support capabilities, and budget constraints.
- Dynamically expand their customer support capabilities while keeping support costs under control.
Information on types of wireless/Wi-Fi products supported.
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